Making the Most of the LearningBuilder Support Process
The Heuristic Solutions approach to wraparound customer support helps define what we call the “LearningBuilder...
Release 9.7 – February 2019
- Major Improvement: The Learning Plan Instance attribute allows for Nested Applications, which can be used to implement Facility-level certifications.
- Enhancement: Custom database procedure can be automatically executed after a Learning Plan Instance is created; provides a hook for performing custom business logic when an application is started
- Enhancement: USAePay integration is more reliable; edge cases that could lead to orphaned payments were addressed
- Enhancement: Learning Plan Requirements can filter by Workflow Status; can be used in conjunction w/ Nested Applications to ensure that the Facility-level application cannot be submitted until at least one of the Key Staff applications has reached a specific step in its own process
- Integration: LearningBuilder can redirect to a 3rd party authentication service to validate SSO credentials
